Shipping Policy
CUEIT CANADA
1. Overview
CUEIT CANADA offers shipping across British Columbia and Ontario, with selected orders shipped nationwide within Canada.
Most orders are fulfilled and shipped from Toronto (Ontario) and Vancouver (British Columbia).
2. Processing Time
Orders are typically processed within 1–3 business days after payment is received and confirmed.
Orders placed via Interac e-transfer will be processed once payment has cleared.
Processing time may vary for pre-owned items, inspected cues, or custom arrangements.
3. Shipping Locations
Most cues are shipped from:
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Toronto, Ontario
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Vancouver, British Columbia
Brand new Impression cues are shipped from Toronto only.
4. Shipping Methods & Delivery Time
Delivery times vary depending on destination:
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Ontario / British Columbia: 1–5 business days
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Other regions in Canada: 3–10 business days
Shipping carriers may include Canada Post, UPS, or other courier services.
5. Shipping Costs
Shipping fees are calculated at checkout or communicated prior to payment.
Free shipping may be offered on selected items or promotional orders.
6. Local Pickup & Inspection
Local pickup is available by appointment in:
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Toronto, Ontario
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Vancouver, British Columbia
Cue inspection and testing may be arranged prior to pickup.
7. Duties & Additional Charges (IMPORTANT)
Import duties, taxes, and delivery-related charges are the responsibility of the customer and are payable upon collection or delivery.
These charges are estimated at approximately CAD $250, but may vary depending on location and applicable regulations.
8. Packaging
All cues are carefully packaged to ensure protection during transit. Reasonable precautions are taken to minimize the risk of damage.
9. Tracking
Tracking information will be provided once the order has been shipped, where applicable.
10. Shipping Responsibility
Once an order has been shipped, CUEIT CANADA is not responsible for delays caused by shipping carriers.
If a package is lost or damaged in transit, please contact us and we will assist in coordinating with the carrier.
11. Incorrect Address
Customers are responsible for providing accurate shipping information.
CUEIT CANADA is not responsible for orders shipped to incorrect addresses provided at checkout.
12. Contact
For shipping inquiries, please contact:
CUEIT CANADA