Refund Policy
CUEIT CANADA
Effective Date: April 1, 2026
1. Overview
CUEIT CANADA offers both new and pre-owned (used) snooker cues and accessories. Due to the nature of these products, all sales are subject to the terms outlined below.
2. Pre-Owned Cues (IMPORTANT)
All pre-owned cues are sold as-is and as described.
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Detailed descriptions, specifications, and images are provided to the best of our knowledge
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Natural wear, minor marks, or variations may be present
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These are not considered defects
👉 All sales of pre-owned cues are final
3. Inspection & Acceptance
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Customers are encouraged to review all product details carefully before purchase
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Physical inspection and testing are available in Toronto and Vancouver by appointment
By completing a purchase without inspection, the customer acknowledges acceptance of the item’s condition as presented.
4. New Products
For brand new items:
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Returns may be considered only if the item is unused and in original condition
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Requests must be made within 7 days of delivery
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Approval is subject to inspection
Shipping costs are non-refundable unless the item is defective.
5. Exceptions (If Item is Misrepresented)
If an item is significantly different from its description:
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Contact us within 48 hours of delivery
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Provide clear photos and details
We will review the case and may offer:
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Exchange
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Store credit
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Partial or full refund (at our discretion)
6. Shipping Damage
If your item is damaged during shipping:
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Contact us within 48 hours
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Keep all packaging materials
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Provide photos for claim support
We will assist in filing a claim with the shipping carrier.
7. Non-Returnable Items
The following are not eligible for return:
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Pre-owned cues (except in cases of misrepresentation)
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Items with normal wear or minor cosmetic variations
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Items damaged due to misuse or improper handling
8. Refund Processing
Approved refunds (if applicable) will be processed within a reasonable timeframe using the original payment method or store credit.
9. Contact
For all return or refund inquiries:
CUEIT CANADA